Fair use policy

Every plan includes a monthly calling and messaging allowance, and usage beyond it is billed at the published per-minute and per-message rates. This policy explains what normal business use of a seat looks like, so nobody is surprised by a conversation about their account.

What is normal use

A seat used by one person during their working hours, calling and texting customers, prospects who asked to hear from you, and colleagues — one conversation at a time. Concurrency is expected to be roughly proportional to your seat count.

What is not

• Sharing one seat between several people on different shifts.
• Calls placed automatically, or messages to people who have not agreed to receive them (see the Acceptable use policy).
• Sending traffic through the platform on behalf of a third party without our written agreement.
• Any calling or messaging pattern that generates complaints or spam labelling across your numbers.

Compliance is yours

We give you the controls — recording disclosure resolved per market and played automatically where notice is required, consent recorded against each call, an append-only audit trail, and configurable retention. Using them correctly for the places you call is your responsibility, and doing so is a condition of using the service.

How we handle a problem

We contact you first. In almost every case an account is fixed by a configuration change. We only suspend without notice where there is an immediate legal or network-integrity risk, and we tell you why the same day.