Terms of service

These terms govern your use of CallVend, a service operated by Grey Expedite Logistics (Private) Limited, Office Number 25/11, Ground Floor, Civil Line Road, Opposite Shifa Medical Center, Station Chowk, Jhang Sadar, Jhang, Punjab, Pakistan. CallVend is a product of Grey Expedite Logistics (Private) Limited and DI Tech Solutions. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you have the authority to do so.

The service

CallVend is business phone software for teams: a browser and desktop softphone, shared business numbers, one-to-one and group text conversations, call history and recording controls. We will provide the service with reasonable skill and care, and will not materially reduce its functionality during a paid term.

Your account

• You are responsible for activity under your account and for keeping credentials secure.
• A seat is one named user. Seats may be reassigned but not shared concurrently.
• You must give us accurate billing information and keep it current.

Acceptable use

CallVend is for conversations between your team and people who know your business. Our Acceptable Use Policy is part of these terms and lists what is not allowed, including automated or prerecorded calls, unsolicited text messages, purchased or rented contact lists, debt collection, caller ID spoofing and reselling numbers or minutes. You must also comply with the phone, messaging and consumer-protection laws that apply to you, including do-not-call rules, consent requirements, calling-window restrictions and recording-disclosure obligations. We may suspend or close an account that breaks these rules.

Fees and billing

• Subscription fees are per user per month, billed monthly in advance, in USD.
• Usage beyond the allowances included in your plan — voice minutes, SMS and MMS messages, and AI transcription — is billed monthly in arrears at the flat per-unit rates on our pricing page, and itemised on your invoice.
• Applicable taxes and regulatory fees are added at checkout.
• Seats added mid-term are prorated. Reductions take effect at renewal.

Term and cancellation

Plans renew each month until cancelled from the billing screen, with cancellation effective at the end of the current period. On termination you may export your data for 30 days, after which we delete it.

Your data

You own your data. We process it only to provide the service and as described in the privacy policy. We do not use your call recordings or transcripts to train models for other customers.

Availability

We aim for continuous availability and will tell you when there is an incident affecting your account. We do not currently offer a contractual uptime commitment or service credits; if you need one, it has to be agreed in writing as part of an Enterprise order.

Liability

Neither party excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded by law. Subject to that, our aggregate liability is capped at the fees you paid in the twelve months before the claim, and neither party is liable for indirect or consequential loss.

Text messages

If you receive text messages from CallVend, our SMS Terms apply in addition to these terms. If you use CallVend to send text messages to your own contacts, you are responsible for obtaining their consent, honouring opt-outs and following the messaging rules and laws that apply to your messages.

Governing law

These terms, and any dispute arising out of or in connection with them, are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any such dispute. This does not remove any protection you have under the mandatory consumer laws of the country where you live.

Changes

We may update these terms. For material changes we will give at least 30 days notice by email, and you may terminate before they take effect.

Contact

Grey Expedite Logistics (Private) Limited, Office Number 25/11, Ground Floor, Civil Line Road, Opposite Shifa Medical Center, Station Chowk, Jhang Sadar, Jhang, Punjab, Pakistan. Email support@callvend.com or call +1 301-301-1139.