Callvend
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Analytics

The numbers your Monday meeting actually needs

Answered calls, talk time and outcomes — per person, per team, per number — with the recording one click away from every row.

Theme

Live, not nightly

Dashboards update as calls end. The number on the wall is the number right now.

Every row drills to a call

No metric is a dead end. Click through to the recording and transcript behind it.

Export without asking

Export call records, contacts and transcripts whenever you want. Your data stays yours.

See how your team’s calls actually went.

Outcome metrics

Call count is the easiest number to fake

Track answered calls, talk time and conversations per person instead. They are harder to game and every one is coachable.

Transcript search

Search what was said, not when

Where AI transcription is in your plan, speaker-separated transcripts are searchable by phrase, with the audio cued to the match.

Call quality

Quality complaints become specifics

MOS, jitter and packet loss recorded per call and per person, so a bad-audio report resolves to a particular link.

Webhooks

Events, as they happen

Signed webhooks fire for call and message events, so your own systems can react without polling us.

Explore

A closer look

Four things worth understanding before you decide.

Boards for the wall and the review

Calls, talk time and outcomes per user and per number, for any range of days you pick on the calendar.

Analytics & reporting

What people ask about analytics & reporting

Calls answered and missed, talk time and outcomes, broken down per user and per number, for any range of days you pick.

Yes. Admins have a live call board showing who is on a call at this moment, on which number, and for how long.

Every row drills through to the calls that produced it, with the recording one click away where recording is enabled, and transcripts searchable by what was said where AI transcription is in your plan.

Yes. Call records, contacts and transcripts export without asking anyone, and signed webhooks fire on call and message events so your own systems can react as things happen. There are no CRM or BI integrations yet — those are on the roadmap, and the integrations page says so plainly.

Your team is already on the phone. Give them a better one.

Set up a workspace, add your team, and take your first call the same day.