Sound like a bigger company on the phone
A business number the whole team answers, calls and texts in one place, and a shared history so the customer never has to explain twice.
What usually goes wrong
Calls go to whoever is nearest
Without a shared line, the wrong person answers and the customer gets passed around.
Missed calls are lost revenue
An unanswered call at lunchtime is a customer who phones a competitor at ten past.
The owner is the escalation path
Everything difficult reaches one person, usually while they are doing something else.
See how small business teams run CallVend.
Nothing rings on one desk only
A ring group sends a call to the whole team, so someone free picks it up.
Hold, transfer, call waiting
Put a caller on hold, pass them to the right colleague, or take a second call without dropping the first.
One history for the business
Every call and text on a customer, visible to whoever answers, so the recap stops being the first two minutes.
See where the calls go
Which numbers ring, who answers, what was missed and when — without building a report.
Small business: the questions that decide it
Put the business number in a ring group so it reaches whoever is free, and call waiting means a second caller is not dropped while the first is being helped.
No. Calls travel over your internet connection, so the browser and the Windows desktop app are the phone — and they do not consume mobile minutes, because they do not use your mobile plan at all.
Possibly — porting depends on your current provider and market. Send us a recent bill from your provider and we will tell you what is possible before you commit to anything, rather than handing you a form and hoping.
Other cases, and the product behind them
Similar teams
The product
Built for small business teams.
Set up a workspace, add your team, and take your first call the same afternoon.