Per seat, per month
Every plan in USD. No annual term, no minimum seats, and nothing to cancel before it renews.
Basic
The essentials to get a small team on the phone.
per month
Includes:
- Up to 5 users
- Calling included
- SMS and MMS
- 1 phone number
- Browser softphone and Windows desktop app
- Shared numbers, contacts and call history
Pro
Room to grow the team.
per month
Everything in Basic, plus:
- Up to 15 users
- Calling included
- SMS and MMS
- Up to 2 extra phone numbers
- Analytics and coaching signals
Premium
Adds AI transcription and real-time translation.
per month
Everything in Pro, plus:
- Up to 25 users
- Calling included
- SMS and MMS
- Call recording with consent handling
- 300 AI transcription minutes
- 150 real-time translation minutes
- Up to 4 extra phone numbers
Enterprise
Sold by quote, sized to the team you actually run.
Everything in Premium, plus:
- Seats, numbers and minutes sized to your operation
- Calling included
- SMS and MMS
- AI transcription and real-time translation
- Contract, invoicing and support terms agreed with you
All prices in USD, per user per month. Overage is billed at $0.045 per voice minute on every plan. Applicable taxes and fees added at checkout.
Every plan, line by line
Hover any row label for the detail behind it. Nothing here is hidden until a sales call.
| Features | Basic$30 / user / mo | Most popularPro$60 / user / mo | Premium$100 / user / mo | EnterpriseBy quote |
|---|---|---|---|---|
| Calling | ||||
| Calling includedEvery plan includes a monthly calling allowance. Minutes beyond it are charged per minute, at the rate below. | Included | Included | Included | Included |
| Overage per minuteCharged for minutes beyond the included allowance. | $0.045 | $0.045 | $0.045 | $0.045 |
| Users per workspaceThe most people the plan allows. Each user is billed at the plan price. | 5 | 15 | 25 | Sized with you |
| Phone numbers includedNumbers provisioned with the plan. | 1 | 1 | 1 | Sized with you |
| Extra phone numbersHow many additional numbers the plan may add. | Not included | Up to 2 | Up to 4 | Sized with you |
| Browser softphonePlace and take calls in the browser over WebRTC — no handset, no VPN. | Included | Included | Included | Included |
| Windows desktop appThe same workspace as an installed Windows application. | Included | Included | Included | Included |
| Shared numbers and historyOne number the whole team can answer, with shared contacts and call history. | Included | Included | Included | Included |
| Messaging | ||||
| SMS and MMSSend and receive text and picture messages from your numbers. | Included | Included | Included | Included |
| Recording & AI | ||||
| Call recordingRecording with the consent and announcement handling each market requires. | Not included | Not included | Included | Included |
| AI transcription minutesMinutes of automatic transcription included per month. | Not included | Not included | 300 | Sized with you |
| Real-time translation minutesMinutes of live translation included per month. | Not included | Not included | 150 | Sized with you |
| Admin & security | ||||
| Roles and permissionsBuilt-in roles plus custom roles you define per workspace. | Included | Included | Included | Included |
| Two-factor authenticationTOTP authenticator apps, with single-use backup codes. | Included | Included | Included | Included |
| SSO / SAMLSingle sign-on against any SAML 2.0 identity provider. | Included | Included | Included | Included |
| Audit trailEvery privileged action recorded, with an append-only trail. | Included | Included | Included | Included |
| Identity verificationDocument and liveness checks on the account holder. | Included | Included | Included | Included |
| Fraud monitoringAutomated review of calling patterns, with holds on suspected abuse. | Included | Included | Included | Included |
| Data residencyThe region your call data is stored and processed in. | US / EU | US / EU | US / EU | US / EU |
| Retention controlsSet how long recordings and transcripts are kept before deletion. | Included | Included | Included | Included |
Only what you actually use
Extra voice minutes
$0.045per minuteMinutes beyond your plan allowance, charged only for what you use.
Extra SMS
$0.03per messageTexts you send beyond what your plan includes.
Extra MMS
$0.08per messagePicture messages beyond what your plan includes.
Extra phone number
$5.00per number / monthAdditional numbers, up to the limit your plan allows.
AI transcription
$0.06per minuteTranscription minutes beyond the included allowance.
Real-time translation
$0.15per minuteLive translation minutes beyond the included allowance.
Pay as you go
Add funds to a prepaid wallet with a credit or debit card, then pay only for the minutes and messages you use, as you use them.
Calls
$0.045per minuteOutgoing and incoming, charged by the second while the call runs.
Text messages
$0.03per messageEach text sent or received from your workspace numbers.
Add funds
$5–$5,000per top-upBy credit or debit card. Your balance updates as soon as the payment clears.
- Your balance goes down in real time while a call is in progress, and every charge is listed in the wallet history.
- You get a warning when less than a minute of balance is left. With no balance, new calls and texts pause until you add funds.
- Your plan still covers users and features. The wallet pays for usage instead of a monthly overage bill.
- Wallet credit can only be spent on CallVend. It has no cash value and cannot be transferred.
Pay as you go is not available yet. Until it launches, usage beyond your plan is billed at the add-on rates above.
Before you put a card in
The questions that come up most often on a first call, answered without the sales pass.
It is a cloud phone system. Calls travel over your internet connection rather than a phone line, so there is no hardware to install and nothing to maintain on site. You sign in through a browser or the Windows desktop app, pick a number, and start calling. Call history and the audit trail are kept automatically, and recording is there when your plan includes it and you switch it on.
The browser — Chrome, Edge, Safari and Firefox — and installable desktop apps for Windows and macOS. The same seat works on all of them, with shared call history. Mobile apps are on the roadmap and are not available yet.
No. Calls placed and received in CallVend travel over data, not your mobile plan, so no mobile minutes are consumed.
Teams anywhere in the world. CallVend runs in the browser and the Windows app, the numbers are US business numbers, and pricing is in USD.
Yes, and it is one of the more useful things here. A shared number can be answered by anyone on the team, and the call history, contacts and notes behind it are shared too — so whoever picks up next has the context.
You are billed for what you use beyond it, rather than being cut off. Voice overage is $0.045 per minute on every plan. Extra minutes, messages, numbers, transcription and translation each have a published rate on the pricing page.
Porting depends on your current provider and market, and we run it with you rather than handing you a form. Talk to us with a recent bill from your current provider and we will tell you what is possible before you commit to anything.
A workspace of your own, created as you register — there is no second setup step. You choose a plan when you are ready to put real calls through it, and nothing is charged until you do.
No. Plans are billed monthly and can be cancelled. Enterprise is sold by quote, so its terms are whatever we agree in writing.
Switching is the easy part
Bring your numbers, keep your workflow, and stay reachable the whole way through.
Step-by-step guidance
A written plan for your specific setup before anything moves, with the porting paperwork prepared for you.
A support line you can actually reach
Email or call us while the port is in flight, and we will tell you where it has got to.
No downtime while numbers transfer
Your existing numbers keep working in parallel until each port completes. Nothing rings out mid-migration.
Pick a number
Choose a local business number and be on the phone in minutes.
Browse numbersSee it workBook a demo
Thirty minutes with a person, on your numbers, your team and your routing.
Book a slotPlan itSee pricing
Per user, per month, with every limit written down before you buy.
Compare plansPut your team on the phone.
Create your workspace and start taking calls on it the same day.