A front desk that does not ring out
Ring the whole reception team at once, keep the conversation history in one place, and decide for yourself whether calls are recorded.
What usually goes wrong
Reception cannot hold the line
One phone on one desk means a second caller hears it ring out while the first is being helped.
Messages go missing
A note on a sticky pad is not a record, and the colleague on the next shift never sees it.
Data rules are strict
Whether calls are recorded, how long anything is kept and who can see it are decisions that need to be explicit.
See how healthcare teams run CallVend.
Every phone at the desk rings
A ring group puts an incoming call in front of the whole team, and call waiting means a second call is not lost.
Texts patients asked for
Reply by text from the practice number to patients who have given it for that purpose, in the same thread as their calls.
Recording is your decision
Recording is off until a workspace turns it on. Retention is set per workspace and enforced automatically.
Who accessed what
Roles decide who can hear recordings, and the audit trail records playback and export.
Healthcare: the questions that decide it
In the region the workspace is created in, and it stays there. The choice is permanent, because changing it would mean migrating stored recordings and transcripts. Media is encrypted in transit and recordings are held in object storage.
Recording is off until you turn it on. When it is on, retention windows for recordings and transcripts are configurable per workspace, and deletion at the end of the window is the default behaviour rather than a request you have to file.
Yes — access follows roles, including custom roles defined per workspace, and every access to a recording is recorded in the audit trail. CallVend is not a substitute for your own clinical systems; it is the phone layer, with the controls the phone layer should have.
Other cases, and the product behind them
Similar teams
The product
Built for healthcare teams.
Set up a workspace, add your team, and take your first call the same afternoon.